Click on a question to the left to link to the answer.
How long does it take?
If we are creating a new custom design for you, expect your initial proof within
five business days from the time we finalize the source for your graphic.
We will ship your order within five business days of your approval of the proof
we provide to you. Allow an additional 1-5 business days for shipping.
is available as are expedited shipping options.
What's included in the prices?
Our prices are listed on each product so you don't have to request a quote.
The prices include free embroidery in one location (minimum 12 items) and the creation
of your designs. There are no setup fees or other hidden charges. You
may incur additional charges if your design exceeds 10,000 stitches or if you want
an additional embroidery location.
More about pricing
Do you have a catalog?
Our product catalog is too extensive and dynamic to produce in printed form.
We do not have a printed catalog.
Do you do screen printing?
Yes, we can screen print most of the apparel and accessories. If you have
questions, please call Customer Service at 770-537-4357 and press 1.
Can I mix different items for quantity pricing?
If each item you order uses the same design, you may combine items, sizes and colors
for pricing (see below for exclusion on headwear), although there is a minimum of
four per item per color. For instance, if you order 48 denim shirts, 24 polos and
24 jackets and the same design is used for all items, you would use the "96-143"
(48+24+24=96) price break for each item. Because embroidery on headwear requires
a special setup and special equipment, headwear must stand alone for quantity pricing
and for minimum quantities. Within the headwear category, you may combine items,
sizes and colors, as long as each item is embroidered with the same basic design
and there is a minimum of four per item per color.
What if the items I order need different colors
in the embroidery?
There is no charge for additional colorways to match the different colors of items
you order. We will design the colorways for you based on the items you order.
Can I see a sample of my embroidery before
I place my order?
Because of the considerable number of hours required to prepare and proof your design,
we do not prepare embroidery samples before you place your order. However,
when you place an order we will prepare a proof for your approval prior to production.
Sample embroidery is available for a setup fee of $150.00. The sample embroidery
charge will be refunded to you when you place a quantity order of at least 12 pieces.
Do I see my embroidery before you ship my order?
Within five business days of the time you place your order, we will make a
proof of your embroidery available to you for approval. We will not embroider
your order without your prior approval. If you have any concerns, please request
a no charge pre-production sample.
Should I order a product sample?
If you are unfamilar with the product you are considering, we strongly recommend
you order a sample without embroidery. Once you have evaluated the sample, you may
return it for full credit.
Can I send my items to you for embroidery?
We only embroider the items we sell.
How many colors can I use?
Our machines will accomodate up to 15 colors. There is no charge for using
more than a certain number of colors.